Refund Policy

Termination and Refund Policy

The Institute will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):

  • It cannot commence the provision of the Course on the Course Commencement Date;
  • It cannot complete the provision of the Course by the Course Completion Date;
  • The Course will be terminated before the Course Completion Date;
  • The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
  • The Immigration & Checkpoints Authority of Singapore (ICA) rejects the Student’s application for the Student Pass.

Alternative Study Arrangements

Where any of the Refund Events in Clause 3.1(a) to (c) has occurred:

  1. The Institute shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
  2. If the Contracting Party accepts such alternative study arrangements, the Institute shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
  3. If the Institute does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2 (a) in the Standard Student Contract, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of written notice to the Institute.

Where Clause 3.1(d) or 3.1(e) has occurred, the Institute shall terminate the contract via written notice to the Contracting Party.

Where any of the Refund Events in Clauses 3.1(d) to (e) in the Standard Student Contract has occurred, the Institute shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) in the Standard Student Contract, the Institute shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) in the Standard Student Contract, the Institute shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) in the Standard Student Contract, the Institute shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) in the Standard Student Contract, the Institute shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period

Not withstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the Institute, forthwith terminate the Contract at any time within the Cooling-Off Period (10 calendar days commencing from and including the date of signing the contract) by way of a written notice to the Institute. The Institute shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-Off Period

Without prejudice to Clauses 3.1 to 3.8 in the Standard Student Contract, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the Institute. Upon receipt of such notice, the Institute shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D (Refund Table).

% of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C] If the Contracting Party’s written notice of withdrawal is received:
75% More than 30 working days before Course Commencement Date
50% on or before, but not more than 14-30 working days before the Course Commencement Date
0% after, but not more than 14 working days after the Course Commencement Date
0% more than 1 working days after the Course Commencement Date

Non-Refundable Fees

  • Application Fees
  • Course Material Fee
  • Medical Insurance Fee

Course Cancellation

Courses may be cancelled under the following conditions:

  • Minimum student intake not met.
  • Unforeseen circumstances (e.g., sudden unavailability of teacher with no substitute).